If you pick your times carefully, you can be in and out in an amazingly brief period of time!! Even when there is a line things move at a nice & efficient pace! I always have a good experience here. The workers will pay attention to any details you feel you need attending to. Nice, clean and friendly atmosphere!
Not really a one star try a negative 10. Consumers beware! If you value having a nice car, never use Majestik Auto Spa on Mount Pleasant and Centerville Turnpike. My experience started with what was supposed to be a quick wash and turned into a frightening, horror movie-like nightmare. If you believe that they have sensors that regulate where the cars are on the conveyor track as they are going through the wash, you have been misled. And if you think the staff is competent, you are incorrect; they are negligent and thoughtless. You see, I rode through with my car and as it passed through the mitter curtain, soap was spraying on my car and the scrubbers started going down the side of my car; everything seemed to be proceeding normally. Then, as I was approaching the next set of curtains, I noticed a big Chevy Blazer in front of my Lincoln and it wasn’t moving yet, but my car was still being pushed through. Realizing my car was going to hit the truck and that I was unable to escape from my vehicle (since the scrubbers were still on the side of my car) I began blaring on my horn, trying desperately to get someone’s attention, in the vain effort to stop the inevitable collision I could see unfolding right in front of me. My car was violently thrown into the back of the truck in front of me, not just once but a total of five times before the emergency stop was applied to the car wash system. Apparently, the problem occurred when a car with autonomous technology and automatic braking systems went through the car wash. When the car is progressing (supposedly in neutral, however obviously somewhere along the line this car automatically shifted to park) along the conveyor belt and comes into contact with the curtains/scrubbers/rollers that touch the car to clean it, it can lock up the brakes because it thinks it’s too close to another vehicle. Subsequently, the car will jump the track and remain immobile, which then creates the risk of having the car behind hit it (or in my case, cause a 3 car pile-up.) You would think this would be the end of my horrifying ordeal since the emergency stop was applied, however that was not the case-- the unethical, unprofessional, and inadequate behavior of all the staff involved was equally as horrifying. After they removed the vehicles that were stuck in front of my car, a staff member came into the car wash to direct me where to go. He told me that my car was “undamaged” (his exact words) and to take it to the dry line and someone would be right over. He did not once ask me if I was alright, even though at this point I am visibly shaken by the events that just took place. Please keep in mind that I never actually made it all the way through the car wash, and that my car was still covered in soap. So I proceeded to get out of my car and had to argue with the staff that they were going to rinse the soap off my car. Finally, they pulled my car around, where they finished rinsing off my car and dried it. While they are doing this, I am walking around my car examining the damages. Of course, as expected there was much damage to my bumper and several other scratches to my hood and sides of my car. After, I was given directions to get an estimate and give it to them for repair costs. I did that and almost 2 weeks after giving them the estimate and three phone calls later, I finally got a response from their insurance. Of course they don’t want to pay for all of the damages that were incurred, as a result of their negligence (they only want to pay $800 of a $3,000+ repair bill.) Lastly, I am not sure what irritates me the most-- the fact that they never once asked me if I was alright (again I was obviously shaken and I have had two cervical surgeries, bone graphs and plates, and am still under physicians care for my very recent shoulder surgery.) Had my car been in drive and not neutral, my airbags would have deployed, yet they showed no concern for me. Or—and here comes the cake topper—even after all I had just suffered through, they didn’t even refund me my money for the car wash.
The best full-service car wash in Hampton Roads. Sometimes they could be a bit more thorough, but overall they do a great job. I've been coming here for years.
Best place for all your detail needs! Been going there for 10 years wouldn't go anywhere else!
I have always had custom vehicles of some sort. The staff at Majestic have always taken the time to take extra care of them. Honestly,it's the only full service car wash I will go to. Plus, it's the only car wash I've been to in Hampton Roads that doesn't seem to hire every idiot off the street... that definetly accounts for 5 stars in itself!
Majestik Auto Spa is a US Car Wash based in Chesapeake, Virginia. Majestik Auto Spa is located at 1470 Mt Pleasant Rd, Chesapeake, VA 23322, USA.
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