Great service(pet grooming). All in all our pet always looks good after her grooming and is usually ready for pickup after only 2 to 3 hours.
Nice store, but high priced. Can get some decent deals if you look closely. Hard to find someone to help you on the floor.
Usually I love this store and think they do a good job with my price matching and all but my last visit I had a younger cashier and tried to buy one of the engraving tags, which the price says $7.50 (I work retail myself and can check SKUs for accuracy) and it rang up $9. This is the second tag of the same kind I've bought from the store and this is the second time this has happened. It was the right product and engraving is included in the posted price. The last time the cashier saw/confirmed the price difference and changed it. This young man didnt even look at the price (right near register conveyer belt) told me it must be with tax (no) or must be for the engraving (again no) he didn't seem to be concerned at all so he kept scanning my other items. I asked him if I could speak to a manager, he points to a guy near the fish area and says there's one of them, but didn't call them over or use his communication system to alert the manager. So I walked over and asked for his assistance. The manager told him he needed to correct the price and someone needed to change the whole board because the prices were wrong. The cashier then went on to change the price of the wrong item (a higher priced item) and I said no thats not the item. I was honest and the manager caught this as well. I told the cashier it was the first item rang up. Finally it got straightened out but I felt like it was poor customer service. I have never had to alert a manger myself at the register. I don't think I have ever seen someone disregard an incorrect price like that as well. Basically ignore the complaint. There is no name on the receipt, no survey or anything. So maybe the receipt info will help. I hope I don't have an experience like that again.
Great place that our family loves and we tend to go there every weekend. We have 2 dogs, 2 guinnea pigs, over 230 gallons of fish tanks and a ball python snake. So we always need supplies. Our favorite employee there is named Andy. "SHE" is very nice and knowledgeable and always plays with our 3 year old daughter while we are deciding on fish. My daughter loves crickets so she had her looking in the cricket cage. Great store and we will be returning soon.
I love getting to love on dogs of every size and description whose owners usually love that you think their pet is wonderful. It is a feel good experience.
Petsmart is a US Veterinary Care based in Chesapeake, Virginia. Petsmart is located at 4300 Portsmouth Blvd Ste 270-A, Chesapeake, VA 23321, USA.
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